FAQ

Welcome to TheRealFash FAQ page! We’re here to answer your questions and make your shopping experience as smooth as possible. If you need further assistance, feel free to contact us.

1. How long will it take to receive my order?

Here are our estimated delivery times:

  • Handling time: 1-2 business days
  • Transit time: 5-7 business days
  • Estimated delivery time: 6-9 business days

For more details, please refer to our Shipping Policy.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders within the Netherlands and the United Kingdom. Check our Shipping Policy for more details.

3. Where is TheRealFash located?

TheRealFash is based in the Netherlands, and we proudly ship to customers across the Netherlands and the United Kingdom.

4. What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • MasterCard
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

For more details, please refer to our Billing Terms and Conditions.

5. What if I receive a defective or incorrect product?

If you receive a defective or incorrect item, we’ll replace it at no extra cost. Please contact us and return the item within 30 days. See our Return Policy for more information.

6. Can I cancel my order after it’s placed?

Yes, we allow order cancellations within 24 hours of purchase. If you need to cancel, please contact us as soon as possible.

7. What is your return policy?

We offer a simple and hassle-free return process. You can find complete details on our Return Policy page.

8. When will I get my refund after returning a product?

Once we receive and inspect your returned item, we will process your refund. Refunds typically appear in your account within 7 business days, depending on your bank or payment provider.

9. Do you offer any warranties or guarantees on your products?

Yes, we provide a 30-day warranty on all purchases. Please refer to our Return Policy for details.

10. How can I contact customer support?

You can reach our customer support team through the Contact Us page or by emailing us at info@therealfash.com.

11. Do you ship internationally?

At this time, we only ship within the Netherlands and the United Kingdom.

12. Do you have a physical store location I can visit?

We are an online-only store, which allows us to offer the best prices and a wide selection of fashion items.

13. Can I place a bulk order for my business or organisation?

Yes, we accept bulk orders! Please contact our customer support team for more details.

14. What is the process for exchanging a product?

For detailed information on product exchanges, please refer to our Return Policy.

15. How can I track my order?

You can track your order through the Track Order page on our website.

For More Information

Address: Torenlaan 5A, Bussum, Noord-Holland, 1402 AT, Nederland
E-mail: info@therealfash.com
FAQ: Frequently Asked Questions
Phone: +31681660510

Contact Form

Customer Service Hours:
Monday to Saturday: 9:30 AM to 7:00 PM

We aim to respond to your inquiries within 1-2 business days.